BPO & Customer Care

Big Apple Infotech is adept in providing solutions that encompass Information Technology, Business Process Outsourcing & Customer Care services to support business transactions. Big Apple Infotech can offer your business superior quality call center management at major cost savings through our world-class service center in the heart of India. Our versatile end-to-end capabilities include:

Contact Center Management

We provide a total solution for customers' sales and service needs. Based on proven and innovative automatic call distribution (ACD) technology, we are able to offer call routing and resource selection capabilities designed to help agents handle calls more effectively and to boost the overall level of the call center's productivity. Our expertise is in inbound and outbound customer service and sales calls, follow-up and collection calls, lead generation and telemarketing.

Data Management

We offer cost effective, high quality solutions for your business requirements in Data entry, data conversion, data extraction, data compilation, Indexing and processing. Quality means entering all of your data from source documents without errors or omissions. Your data is captured with 99.5% or better accuracy, achieved with thorough planning, testing, staff training, technology, and quality assurance programs.

Transaction Processing Services

Big Apple Infotech provides backend support and processes large transactions for its clients like rebate processing, order fulfillment , application processing, information verification and confirmation.